Why Service Matters When it Comes to Your Automation Equipment and Components

Founded in 1956, Depatie Fluid Power Company specializes in the sale, assembly, and distribution of automation components. Carrying an unparalleled line of hoses, seals, cylinders, valves, and fluid connectors, we are an authorized distributor of Parker products and, more importantly, are committed to delivering the absolute best customer service in the industry. Backed by Parker’s reputation for quality, we operate a dedicated Parker Store, allowing our customers quick, easy access to the parts they need, when they need them. On top of that, our friendly, knowledgeable salespeople are trained to help our customers find the components that they need without badgering or pressuring them. In today’s post, we’re going to discuss why service is so important when it comes to sourcing components for your automation equipment.

Knowledge and experience

Knowledge and experience are, by far, the greatest assets that our salespeople provide. Having been in business for over sixty years, we understand the criticality of exactness. We know that, when your equipment needs a part, not just any part will do. As a result, our team is fully-educated on a wide range of solutions, allowing them to offer suggestions, work the problem, and help you find precisely the component that your automation equipment needs.

Helpful and friendly

Often, it’s not enough to know what you’re talking about, you have to be able to offer help in a way that is friendly and low-pressure. Too often, companies encourage their salespeople to “sell at all costs” and, as a result, the customer loses. Our salespeople are trained to provide help without attempting to force your hand or goad you into purchasing items that you simply don’t need.

At Depatie Fluid Power Company, we take great pride in our sales team. Throughout the years, we have worked with countless customers who, time and again, have complimented our team’s ability to get the job done and, even better, do so in a way that made them feel like a friend, rather than a client. If you’ve been looking for a company that will work with you to understand – and address – your needs, contact us today to discuss how we can help.